Orders, Shipping & Delivery:
Do you ship internationally?
We currently support sales in the United States and Australia, and are opening in other regions. . .
We have self-built warehouses in Los Angeles, USA and Melbourne, Australia.
What’s the status of my order?
Shipping: When your order is shipped from the warehouse, you will automatically receive an email confirmation with tracking info. Items typically ship 2 business days from order placement unless the item is backordered. In the event of a backorder, projected in-stock shipment dates are reflected on product pages (prior to purchase).
Tracking Info: once you receive tracking info, your item is in the hands of the carrier and we strongly recommend contacting them directly for transit status. The carriers we cooperate with in Australia: AU Post, Fastway; in USA: USPS, Fedex
Changes to order: If you have specific questions regarding your purchase such as credit card information, personal info changes, etc, please email us: [email protected]
Cardoorstep’s return and refund policy
1. Returns for refund are available only for customers that purchased directly from cardoorstep.com and Cardoorstep’s official Amazon store.
2. Customers can request a return within 30 days of the order being delivered.
3. We do not offer exchanges, only refunds on returns. Customers who wish to exchange may purchase their desired product as a separate order before or after we refund the original item return.
4. Products must be completely unused with the packaging, manuals and any accessories intact and included with the return shipment. Any used products or missing items will result in the return being declined. For damaged or defective products, please see our warranty policy.